kaj9 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

This privacy policy applies to the kaj9 website (kaj9.cam) and all services associated with it. It applies to any person who registers an account on our platform, participates in betting or gaming activities, or uses our customer support.

This document was written in Bengali so that players in Bangladesh can be fully informed about their data protection rights in their own language. If any difference arises in a translation or interpretation, this original version written in Bengali will be considered authoritative.

Users of our service must be 21 years of age or older. We do not knowingly collect information from minors. For details on the protection of minors, please see Section 9.

2 Information We Collect

kaj9 collects your information in various ways. Below is a detailed description of the types of information we collect:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card (NID) or passport number (for verification purposes)
• Current residential address
• Preferred language and preferred method of contact

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Bank account details (where applicable)

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Session duration and usage patterns
• Login and logout time records

2.4 Gaming Activity Information

• Play history, bet amounts, and outcomes
• Bonus and promotion participation details
• VIP level and rewards records

3 How We Use Your Information

kaj9 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Payment Processing: To carry out secure financial transactions through bKash, Nagad, Rocket, and Upay.
• Customer Support: To promptly resolve your questions, complaints, and requests.
• Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
• Responsible Gaming: To monitor your gaming behavior in order to identify and prevent problematic play.
• Personalized Experience: To provide relevant promotions and offers based on your preferences.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the performance and user experience of our platform.

4 Data Storage and Security

kaj9 applies industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Secure Servers: Your data is stored on servers kept in a secure and controlled environment.
• Access Controls: Only authorized kaj9 staff may access your information, and only to the extent needed to carry out their specific responsibilities.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Two-Factor Authentication: Two-step verification is available to provide an extra layer of security for your account.

The retention period for data depends on the type of information and legal requirements. Financial transaction records are generally kept for a minimum of 5 years. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

5 Sharing Information with Third Parties

kaj9 does not sell your personal information. However, necessary information may be shared with third parties in the following circumstances:

• Payment Providers: Information necessary to process transactions with bKash, Nagad, Rocket, and Upay.
• Identity Verification Agencies: Approved service providers for KYC (Know Your Customer) verification.
• Technology Partners: Software and infrastructure service providers required to operate the platform, who are bound by confidentiality agreements.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and similar companies may receive the minimum information necessary to run their games.
• Legal Authorities: When required by a court order, a lawful request from a law enforcement agency, or applicable law.
• Business Transfers: In the event of a company merger or acquisition, where the new owner will be bound to uphold the same privacy policy.

All third-party providers are bound by confidentiality agreements with us and may use the information they receive only for the specified purpose.

6 Cookies and Tracking Technologies

The kaj9 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential Cookies: For login sessions, security tokens, and core functionality — the site cannot work properly without these.
• Performance Cookies: To analyze site usage and improve functionality.
• Functionality Cookies: To remember your language preference, theme settings, and other personalized settings.
• Analytics Cookies: To collect anonymous usage data for the purpose of improving the quality of our service.

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit certain services.

7 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw from Marketing: The right to unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us directly. We will aim to respond to your request within a maximum of 30 business days.

8 Account Verification and KYC

kaj9 conducts a Know Your Customer (KYC) verification process to ensure a safe and responsible gaming environment. As part of this process:

• Identity verification may be required at the time of account creation or before withdrawals above a certain amount.
• A copy of a national ID card, passport, or driving licence may need to be submitted.
• A utility bill or bank statement may be required to verify your residential address.
• All verification documents are stored in encrypted form on secure servers.
• Some services may be restricted until the verification process is complete.

KYC information is used solely for the purposes of legal compliance and security, and is not shared with anyone other than authorized parties.

9 Protection of Minors

kaj9 strictly follows an age verification policy. Our services are for persons aged 21 and above only. We do not knowingly collect or store information from anyone under the age of 21.

If we become aware that a minor is using our platform, we will immediately:

• Close the account in question.
• Delete the collected information or destroy it within the limits required by applicable law.
• Cancel any transactions and notify the relevant authorities.

If you believe a minor is using our services, please contact us immediately at [email protected].

10 Policy Changes and Updates

kaj9 may update this privacy policy from time to time. Reasons for changes may include:

• Changes to applicable laws and regulations.
• Changes to our services or data processing methods.
• Improvements to security measures.
• Clarifications based on user feedback and experience.

For significant changes, we will notify you by email or through a notice on the platform. If you continue to use the platform after a policy change, you will be considered to have given your consent to the updated policy. We therefore recommend that you review this page regularly.

The "Last Updated" date at the top of this policy always reflects the date of the most recent review.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: Bengali support available 24 hours, 7 days a week.

We will try to respond as quickly as possible after receiving your request. Our privacy team is always ready to help protect your information.

If you are still not satisfied after contacting us, you have the right to file a complaint with the relevant authority.